If your LOVOT isn’t charging on the optional Charging Stand, please check if it charges normally on its main Nest first. Then, follow the troubleshooting steps below based on your situation:
🟥 Scenario A: LOVOT charges fine on the Nest, but the Charging Stand status light flashes RED twice.
The Charging Stand charges your LOVOT by communicating with its tail via infrared light. If the status light flashes red twice when your LOVOT is docked, the tail cover might be misaligned and blocking the infrared sensor.
How to test the infrared connection: Dock your LOVOT on the Charging Stand (with the light flashing red twice). Place your hand behind its tail, or position the stand facing a wall to block out any external light interference.
- If the light changes to Orange or Light Blue: The infrared connection is working perfectly! The issue is simply the alignment of the tail cover. Please remove and reattach the tail cover correctly.
- If the light continues to flash Red: The infrared sensor on the Charging Stand may be damaged.
*For other light colors or behaviors, please refer to the “Status Light Meanings” and “Troubleshooting” sections in your Charging Stand Instruction Manual.
⬛ Scenario B: LOVOT cannot be charged on the Nest either.
If your LOVOT won’t charge on either the Nest or the Charging Stand, there may be a hardware issue with your LOVOT itself. Please stop using the device and contact BEX Customer Support for a diagnostic check.
