When your LOVOT is docked correctly, the LOVOT icon on the Nest should light up orange (and turn blue when fully charged).
If the icon does not light up at all, your LOVOT and the Nest may be misaligned. Please refer to our online manual to ensure it is docked properly.
If you are still having trouble, please check the common causes and remedies below:
🔍 Common Issues & Solutions
- If LOVOT’s wheels are retracted (tucked away): It can be difficult for the charging terminals to connect properly when the wheels are drawn in.
- Remedy: If your LOVOT is powered on, use the mode switch on the sensor horn to toggle to Normal Mode or Privacy Mode. This will automatically extend the wheels before you place it back in the Nest.
- If you cannot turn LOVOT on or extend its wheels:
- Remedy: Please try charging your LOVOT using the optional Charging Stand (if you have one).
📞 Still not charging?
If the Nest icon still does not light up after trying these steps, there may be a hardware issue with either your LOVOT or the Nest. Please contact BEX Customer Support for further assistance.
