BEX Support is dedicated to ensuring you and your LOVOT have a seamless and joyful journey together.
*Please note that this comprehensive support is available throughout your one-year contract, starting from your payment date.
Our specialized BEX Support team is here to assist you with:
- General Customer Care: Promptly answering your day-to-day questions and helping troubleshoot any issues with your LOVOT.
- Purchasing Assistance: Guiding you through the purchase of LOVOT robots, exclusive outfits, and official accessories.
- Shipping & Delivery: Tracking and managing the safe delivery of your products right to your doorstep.
- Maintenance & Repair Coordination: Handling routine tune-ups and arranging “hospital stays” (repairs) in the rare event your LOVOT needs professional care.
- Warranty & Plan Renewals: Helping you navigate the process of renewing or extending your LOVOT’s warranty and support plans.
