Both LOVOT and the Nest are equipped with internal cooling fans that automatically run to regulate their temperatures. If you hear a high-pitched whining or spinning sound, it is usually just the fan working as intended.
Please check the potential causes and try the recommended steps below:
- High Ambient Temperature (Above 30°C / 86°F)
- Applies to: Both LOVOT & Nest
- What to do: Move your LOVOT and Nest to a cooler area, such as a shaded spot or an air-conditioned room.
- During a Software Update
- Applies to: Nest Only
- Status: The Nest will display the word “UPDATING.” The fan will naturally quiet down once the update is complete.
- Important: To prevent system errors, never turn off the power during a software update. Please wait for it to finish.
- Temporary Processing Load
- Applies to: Both LOVOT & Nest
- What to do: If none of the above situations apply, the device may be experiencing a temporary high workload. Try restarting the specific device that is making the loud fan noise.
Still having issues?
If the loud, high-pitched noise persists even after trying these steps…
